Effective Listening

Center for Teaching and Learning Stanford University, Stanford CA Characteristics of Effective Listening Ineffective Effective Non-Verbal Behavior Listener looks bored, uninterested, or judgmental; avoids eye contact; displays distracting mannerisms (doodles, plays with a paper clip, etc. ) Listener maintains positive posture; avoids distracting mannerisms; keeps attention focused on speaker; maintains eye contact; nods and smiles when appropriate Focus of Attention

Listener shifts focus of attention to himself: “When something like that happened to me, I ‘ Listener keeps focus of her comments on the speaker: “When that happened what did you do? ‘ Acceptance Listener fails to accept speaker’s ideas and feelings: ‘ think it would have been better to.

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